Privacy Policy

Last updated: September 25, 2026

Information we collect

• Information you give us: your name, phone number, email, service address, details about your water system or problem, and anything else you include in a form, call, text, or email.
• Call information: our phone line may be answered by an automated assistant, and calls may be recorded and transcribed. We do this to capture your request accurately, for quality control, and to keep records.
• Information collected automatically: IP address, browser and device type, pages viewed, and referring website. We collect this through cookies and similar tools.

How we use it

• To respond to your request, give you an estimate, schedule the work, and do the work
• To send you appointment reminders, invoices, and service follow-ups
• To pass your request to a subcontractor or partner company, as described below
• To improve our website and service, and to prevent fraud or spam
• To meet legal, tax, and recordkeeping requirements

How we share it

We don't sell your information to data brokers or marketing list companies. We share it only with:

• Our subcontractors: licensed tradespeople who do work on our behalf. They get only what they need to do your job.
• Partner companies: if we can't take your job, we may pass your contact and job details to an independent licensed company so it can contact you and offer to do the work. That company may pay us a referral fee. It uses your information under its own privacy practices. See our Service & Partner Disclosure for details. You can opt out of this at any time (see "Your choices" below).
• Service providers: companies that help us run the business, such as website hosting, phone and call-answering services, email delivery, scheduling, and payment processing. They may use your information only to provide services to us.
• Legal and safety reasons: when required by law, to protect our rights, or in connection with selling or reorganizing the business.

Your choices

• Opt out of partner sharing: email privacy@watersoftenerreplacementprinceton.com with the subject "Do Not Share," or tell us when you call. We'll handle your request ourselves or tell you we can't. We won't pass it to a partner.
• Calls and texts: reply STOP to any text message to stop texts. Tell us at any time if you don't want marketing calls.
• Cookies: you can block or delete cookies in your browser settings.

Your privacy rights, including New Jersey residents

You may ask us to:

• confirm whether we hold personal information about you, and give you a copy
• correct information that's wrong
• delete your information
• stop sharing your information with partner companies, or stop using it for targeted advertising

To make a request, email info@watersoftenerreplacementprinceton.com or call 609-375-0287. We'll verify your identity before acting and respond within 45 days. If we deny your request, you may appeal by replying to our decision, and we'll respond to the appeal within 45 days. We won't treat you differently for using these rights. We may keep records we're legally required to keep, such as invoices and warranty records.

How long we keep information

We keep customer and job records for as long as we need them for warranty, tax, and legal purposes, generally 7 years. Requests that don't become jobs are kept for up to 24 months.

Security

We use reasonable safeguards to protect your information. No system is perfectly secure, so we can't guarantee absolute security.

Children

This site isn't meant for children under 13, and we don't knowingly collect their information.

Changes

If we change this policy, we'll post the new version here and update the date above.

Contact

PENDING Gate 1 — legal entity name d/b/a Water Softener Replacement Princeton · PENDING Gate 1 — mailing address · info@watersoftenerreplacementprinceton.com · 609-375-0287